Return Policy

At Caseandyou, we always treat our customers like a family & our goal is to provide 100% satisfaction to our customers. If, for any purpose, our customers are not happy with the product, we are here to guide them.

Most of our products are eligible for return/replacement/exchange. Some products are not eligible for return/exchange or cancellation.

The return and exchange policy for every product is mentioned categorically.

 

REPLACEMENT POLICY FOR STANDARDIZED PHONE CASES:   

If the customer faces any concern with the product, they may request a Replacement within 4 days of receiving the package.

 

1. Replacement can be done only if the customer receives an incorrect order delivered, manufacturing defect, or damage during transit where the same product can be replaced. However, supportive evidence, like Unpackaging video and defective product photos/videos, should be provided via email to help@caseandyou@gmail.com. Our support team will analyze the evidence and respond. Also, the TAT is 24-48 working hours from when the email was received.

 

2. Once the customer requests the product replacement, the estimated number of days to process and ship the replacement product would be the same as the shipping timeline mentioned on our website for the product.

 

3. If the customer wants a refund, We can provide you with the amount paid to your account, which was used while purchasing. You can use it within one year of the timeline to purchase any of our products.